Not-for-profit housing group Orbit has welcomed Neil Laird as its new Technology and Data Director, further strengthening its leadership team as it continues to significantly invest in digital transformation as part of its 2030 Strategy.
In his new role, Neil will oversee the organisation’s technology and data teams, continuing to drive integrated digital transformation and embed data-driven decision making in support of Orbit’s 2030 ambition to deliver amongst the best customer experience of any housing association in the country.
Neil joins Orbit with over 20 years’ experience in leading complex technology, data and operational environments across sectors including national infrastructure, retail and managed services. Neil’s background includes delivering improvements in service reliability, data capability, cyber resilience and digital customer experience in leadership roles with Correla, Bestway Retail, Halfords and Serco.
Neil commented: “I’m delighted to join Orbit. The way we develop and use technology and data plays a crucial part in supporting our colleagues to deliver an excellent level of service to those living in our homes and communities, and is key to us providing our customers with an accessible, multi-channel service they can use with ease.”
Liz Robson, Chief Technology & Information Officer at Orbit, added: “We’re thrilled to welcome Neil to our team. He brings extensive cross-sector experience in leading the delivery of digital transformation programmes as well as using data to support effective decision making. We’re confident Neil’s expertise will support us in our continued focus on shaping our services and systems through the lens of the customer to deliver a consistently excellent customer experience.”