Coronavirus Update

We continue to focus on the priorities of customer safety, protecting employees and business resilience. Please read here for our latest position. For customer information, please visit our dedicated coronavirus webpage.

Orbit coronavirus update

3 August 2020

Recent months have brought unprecedented challenges for everyone. Our response to COVID-19 has been to maintain focus on customer and employee safety, whilst continuing to deliver front-line services.

Our business continuity plans were executed in March and we established a more agile way of working within days, whilst continuing to complete emergency repairs and safety works. Since May, steps have been taken to re-open areas of our service in line with Government safety guidance. Most teams remain home-based, though some offices have re-opened and our call centre is fully operational. We have gradually increased volumes of maintenance work as we return to normal operations. Our sales offices have re-opened for pre-booked appointments and we are in the process of re-mobilising our direct build development sites.

We are providing extra support to our customers in addition to our money advice, employment and skills programme. We have held wellbeing calls with over 20,000 customers, to ensure they are linked into local services or able to access the support they need directly from Orbit through our Better Days service.

Furthermore, our social and environmental responsibility programme, and our excellent relationships with local partners, means that we have been able to support the community response effort directly. We have contributed almost £50,000 to support foodbank efforts to supply vulnerable and low-income households, alongside providing grants for local charities to improve their ICT infrastructure so that they can continue to operate.

Orbit remains in a strong financial position and has a healthy balance sheet. We also have good working relationships with our long-term investor partners.

Our attention is firmly on the continued implementation of a phased re-mobilisation plan. Our focus on customer safety, protecting employees and business resilience will remain.