Following the Government’s announcement of a new national lockdown across England from Tuesday 5 January 2021, our response to COVID-19 continues to focus on customer and employee safety, whilst ensuring the delivery of front-line services for our customers.
Since the outbreak we have quickly established agile working across our offices and most teams remain home-based. Our construction sites, call centre, maintenance, repairs and lettings services continue to operate, all in line with latest Government safety guidance.
Sales offices are open for pre-booked appointments only and, in line with guidance, our independent living schemes are subject to additional controls regarding visitors, with non-essential services reduced in order to protect residents in these settings.
We are providing extra support to our customers in addition to our money advice, employment and skills programme, and are continuing with wellbeing calls with our most vulnerable customers to ensure they are linked into local services or able to access the support they need directly from us through our Better Days service.
Our social and environmental responsibility programme, and our excellent relationships with local partners, means that we continue to support the community response effort directly, and have contributed almost £50,000 to support foodbank efforts to supply vulnerable and low-income households, alongside providing grants for local charities to improve their ICT infrastructure so that they can continue to operate.
We remain in a strong financial position with a healthy balance sheet and retain good working relationships with our long-term investor partners.
As the situation with COVID-19 continues to evolve, we will adapt our operations to follow all Government guidance. Our focus on customer safety, protecting employees and business resilience will remain.