Recent weeks have been unpredictable for everyone. The priority for Orbit during the coronavirus outbreak will be to do everything we can to best support our customers and employees.
This brings unprecedented commercial and practical challenges as we manage the balance of keeping people safe whilst continuing to deliver operational services to customers.
Orbit has a robust business continuity plan for managing coronavirus, which has been established to best protect our customers and employees. All employees are working from home unless they are deemed essential by government criteria and a number of our offices have been closed. Our call centre remains operational and at full capacity, we are continuing to deliver emergency repairs and complete all compliance and safety works.
Following the Government’s announcement on 23 March, we have temporarily closed show homes and sales offices on all of our building developments. A safe and controlled closure of our direct build sites was put in place on Friday 27 March.
We are providing additional support to our customers. Primarily, this is within our Independent Living schemes where our customers are older and potentially more vulnerable. We are following government advice on the precautions that vulnerable individuals and supporting their wellbeing is a key priority. We welcome government intervention to help customers whilst continuing to deliver support through our Better Days programme.
Orbit is in a strong position and we have good working relationships with our long-term investor partners. We have a healthy balance sheet and are well placed to manage this unprecedented event.