Regional Tenancy Services Manager

Location Norwich / East
Hours 36.25 hours
Salary £46,337 - £51,485
Contract Permanent
Division Customer Services

Orbit is a fantastic business and one that’s really going places.

Tenancy Services is part of the Customer Services Directorate and is split into three streams of Community Safety and Anti-Fraud, Response and Tenancy Review; all deliver tenancy management services to our General Needs customers.    

As a service we have been on a journey which has seen us define what we will and will not do in our role as landlord, move to a patchless model and create teams of experts rather than asking colleagues to be ‘jacks of all trades and masters of none’.  The current postholder has done a great job and leaves the business to take up a promotion and as a result, we are looking for a dynamic and inspiring leader to build on her good work and to help take us to the next level.  

As Regional Tenancy Services Manager (East), you will work as one of three peers reporting to the Head of Tenancy Services and will be accountable for leading your region, plus developing and shaping the wider service to ensure that we continue to be ‘match fit’ to embrace opportunities and challenges now and in the future.    

Whilst a background in housing may be beneficial, more important are your transferable skills and ability to lead, inspire, innovate and drive forward a high performing team to even greater heights.

So if you think you have what it takes, we look forward to receiving your application.

Why apply?
We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.

Orbit being placed as a Sunday Times 100 Best Companies to work for, for the second consecutive year, demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We have a corporate learning programme, opportunities for professional development, a leading reward and recognition package and our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

We all contribute to the future of the business and take pride in what we do, the results we achieve and the difference we make. The bedrock of Orbit’s commercial ‘Profit for a Purpose’ approach is our values that under pin the way we work on a daily basis.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

About us

We are one of the UK’s leading housing groups providing high quality, good value homes to over 100,000 customers across the Midlands, the East and South East.  We are a developing housing association that owns and manages 45,000 homes and builds 2,000 new homes every year.


Our customers are at the centre of everything we do. We provide all sorts of homes for all sorts of people and our innovative approach empowers every one of them to grow and flourish.  We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.


We offer an excellent benefits package, including private medical insurance, discounted dental insurance and discounted gym membership, 27 days holiday entitlement and pension scheme.


To apply for this role please submit your CV which demonstrates how you meet the key criteria we need.





Application deadline: 9am Monday 5 October