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Lettings Assistant

Location Norwich
Hours 36.25 hours
Salary £18,437 - £20,485
Contract Permanent
Division Customer Services
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Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK.  Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.  But one thing that has never changed.  Our belief in people and what they can achieve.

Your role at Orbit.

Our Lettings Assistants carry out the crucial office-based tasks associated with our service. They coordinate the lettings process with colleagues in other teams to ensure we find a new customer for the home as quickly as possible, works are carried out to the property and the customer is assessed to ensure they meet our lettings criteria and are able to sustain their tenancy. Lettings Assistants process end of tenancy terminations, place new adverts and make the initial assessment of the customer application and refer to our underwriting colleagues and external services including Local Authorities, Police, Social Services etc where further assessment is required.  You will manage the process right up to the point that the new tenant signs their new tenancy agreement.

What will help you make a difference.

  • Excellent numeracy, literacy and communication skills.
  • Educated to GCSE level or equivalent in England and Mathematics.
  • IT literate and proficient in the use of Microsoft Office software.
  • Ability to prioritise, manage own workload and to meet deadlines.
  • Commitment and understanding of how to deliver excellent customer service.
  • Team player and focus on team task approach to meet the needs of the customer
  • Previous experience in a customer service / social housing environment.
  • Willingness to travel to meet the needs of the service.
  • Flexibility to meet deadlines where appropriate.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service.

Why Orbit?

Rewarding your contribution.

We understand that everyone has different needs when it comes to benefits.  That’s why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances. 

Some of our core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the “Orbit day”
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.  We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.  Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.  We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit.  Believe in people.

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Application deadline: 11 April 2021