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Independent Living Scheme Officer

Location Shipston-on-Stour
Hours 36.25 hours
Salary £22153
Contract Permanent
Division Customer Services
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Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK.  Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.  But one thing that has never changed.  Our belief in people and what they can achieve.

Your role at Orbit.

We are looking for a customer focused individual to oversee a scheme based in South Warwickshire. On an ongoing basis you will provide effective support to enable older and vulnerable customers to live independently. Based onsite, you will take full ownership for that scheme, manage compliance checks, welfare, arrange wellbeing activities and deal with challenging behaviour.

You will have strong communication skills, have a customer focused approach and be an advocate for Independent living with internal teams and external suppliers. We are looking for a resilient individual to develop the service on offer at the scheme and engage effectively with all customers.

We have a training and development plan for all our scheme officers and upon completion of this plan your salary will go up incrementally from £22,153 to £24,614

What will help you make a difference.

  • Listens and develops a clear understanding of situations/issues/queries, to resolve matters.
  • Able to explain detailed information to others to ensure a clear understanding.
  • Effectively handles disagreements and resolves conflicts in a positive and constructive manner
  • Effective problem solving and negotiating skills
  • Excellent standard of reading, writing and numeracy.
  • Competent user of ICT, with the ability to send emails, compose and print letters, complete online forms and be able to use in-house IT packages such as Microsoft word, outlook and excel.
  • Knowledge and/or experience of the issues faced by older people or vulnerable groups.
  • Acts professionally in situations which may arouse strong reactions in self or others.
  • Is aware of own strengths, development needs and preferences.
  • Is self reliant and able to judge when it is appropriate to draw on support.
  • Present self confidently.
  • Holds self accountable for meeting their commitments and proactively manage the service.
  • Considers and chooses words carefully when seeking to persuade others.
  • Keeps people informed of business decisions and the rationale.
  • Uses appropriate language when dealing with internal & external people.
  • Able to have a customer perspective and respond effectively to their needs and expectations.
  • Able to build and maintain professional relationships with customers and colleagues to ensure the customer has a great experience of the services being delivered.
  • Positively represent and promote Orbit and Independent Living at all times.
  • Act as role model for professional standards and provide a flexible service, driving the customer first attitude.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability.  As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.

Why Orbit?

Rewarding your contribution.

We understand that everyone has different needs when it comes to benefits.  That’s why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances. 

Some of our core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the “Orbit day”
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.  We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.  Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.  We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit.  Believe in people.

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.