Independent Living Area Manager

Location National travel - East, South and Midlands
Hours 36.25 hours
Salary £33,342 - £37,047
Contract Permanent
Division Customer Services

Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK.  Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.  But one thing that has never changed.  Our belief in people and what they can achieve.

Your role at Orbit.

Great opportunity for an experienced manager looking for a new role. We are looking for an Area Manager to support our Independent Living team.

We are looking for a customer focused individual with strong experience in delivery excellent service with strong people management skills. You will be used to delivering results, managing, and motivating a team and have the ability to work at pace.

The role involves overseeing schemes (sheltered and ExtraCare) on a national basis, so your team will be spread out over Midlands, South and East. You will need to have a good understanding of supporting vulnerable customers and providing a high-quality service whilst maintaining budgets and spend. Ideally you will have had experience of tendering commissioned service and contract monitoring. You will have the ability to work at pace in a team that is constantly developing and evolving.  

This is a national travel role, you will oversee schemes (and staff) based in the East, Midlands and South so flexibility is key in your approach to work.

What will help you make a difference.

  • Experience / understanding of managing housing and services to older and vulnerable customers.
  • Experience and skills in people management and development
  • Experience of contract monitoring
  • Experience of setting and monitoring targets and KPIs, and improving performance
  • Practical experience of setting and managing budgets and monitoring financial performance
  • Strong customer service ethos and culture, able to make decisions based on customer feedback and understanding their needs
  • Understanding of and commitment to equality and diversity, treating others with respect and managing the impact of behaviours on others.
  • Experience of customer engagement and communications
  • Able to work at own initiative, plan and organise own work and that of the team
  • Able to manage and embed change, understanding the impact on colleagues and customers
  • Ability to work collaboratively across different teams, and with partners, to achieve shared goals
  • A commitment to continuing professional development
  • Ability to create a safe, continuous improvement culture
  • Knowledge of social housing funding, regulation and current housing sector practice
  • IT literate and able to use Orbit property database, CRM, Outlook, etc.
  • Excellent verbal and written communication skills
  • Willingness and ability to travel as this is a nation role.
  • Willing and able to participate in the out of hours emergency roster.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability.  As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.

Why Orbit?

Rewarding your contribution.

For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the “Orbit day”
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.  We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.  Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.  We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit.  Believe in people.

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Application deadline: 28 September 2021