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Multi-skilled Customer Care Operative

Location Coventry, CV3 2SU
Hours 36.25 hours
Salary £30250 - £33000
Contract Permanent
Division Orbit Homes
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Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK.  Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.  But one thing that has never changed.  Our belief in people and what they can achieve.

Your role at Orbit.

With an established track record delivering over 10,000 homes to date and ambition to build a further 8,000 new homes before 2025, Orbit Homes is one of the country’s major housing developers.

The Customer Care team play an integral part of the house purchase process.  Occasionally defects materialise with in new build properties or the homeowner might identify other quality issues within the property or surrounding grounds.

As one of Orbit Homes Multi-skilled tradespeople/Customer Care Operatives you will be responsible for the day to day remediation of issues in customers homes. The role involves resolving defects/general snags utilising a wide selection of skills including carpentry, dry lining, tiling, mastic application, painting and decorating.

Working closely with the Regional Customer Care Manager and Co-ordinators you will ensure that all materials required are sourced prior to the appointment, complete inspections of reported defects and record repairs that have been completed onto Orbits IT systems.

You will liaise with customers, colleagues, and contractors to ensure repairs are completed “right first time” and ensure that health and safety protocol is always followed.

In addition to the benefits described below, the Customer Care Operative will benefit from your own assigned work van with basic supply of tools and materials, fuel card and uniform.

What will help you make a difference.

Applicants should demonstrate a wealth of planned and reactive remedial works experience in a customer facing environment.  You will possess a broad range of skills including carpentry, tiling, mastic application, painting and decorating etc and demonstrate that your approach delivers high levels of customer satisfaction and quality repairs.

You will possess excellent communication and interpersonal skills, be self-motivated with the ability to prioritise and manage your own workload.

Due to the nature of the role a full UK driving licence is essential to be considered.

We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability.  As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.

Why Orbit?

Rewarding your contribution.

We understand that everyone has different needs when it comes to benefits.  That’s why we have created an attractive benefits package with the option to select and purchase flexible benefits to suit your individual circumstances. 

Some of our core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the “Orbit day”
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.  We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.  Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.  We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit.  Believe in people.

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Application deadline: 25 July 2021