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Business Administration Apprentice (Income)

Location Binley Court, 2 Brindle Avenue, Coventry CV3 1JG
Hours 36.25 hours
Salary £15,000
Contract FTC 18 months
Division Customer Services
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Do you want to be part of a fabulous committed team who really make a difference to the lives of our customers? This role sits within our Income Team who are accountable for maximising the rental income for Orbit, ensuring there is a focus for our customers on prevention and reducing their rental arrears. This includes focus on low-level debt to provide support and guidance, whilst ensuring the consequences of non-payment are understood. This is a great team to be part of and to illustrate this, the team have been nominated as Finalists in various Awards in the housing sector. 

We invest heavily in our apprentices because we want them to be the future of our business. We are looking for apprentices who are driven, hardworking and demonstrate Orbit’s values. If you want to be a part of our vision, why not join us and apply for this exciting role?

 

We are holding a virtual Open Day on 23 June 2021 via Microsoft Teams, so why not register your interest to find out more about this opportunity and our Apprenticeship Programme. If you would like to attend please email lisa.massey@orbit.org.uk with your name and email address by 5pm on 18 June 2021.

 

About Orbit … who we are

Orbit is one of the UK’s foremost housing groups creating thriving communities within a growing portfolio of over 44,500 affordable and social rent homes largely throughout the Midlands, East and South of England. We manage a portfolio of high quality, sustainable homes to over 100,000 customers in differing stages of life, from first timers to enhanced supported living. For over 50 years we’ve been a force for positive changes, particularly during the country’s continuing housing and residential challenges.

 

We place our customers at the heart of what we do, continually invest in our communities and creating great places to live, work and play. We work hard, collaboratively with our partners to answer the varied needs of our society supporting our customers’ happiness, health and wellbeing. Our vision is to lead in building thriving communities, and we believe everyone is entitled to a good quality home that they can afford in a place that they are proud to live. We’re proud to be part of our communities and give back over £5 million each year back to make a positive difference in people’s lives.

 

Our Apprenticeship Programme 

In our 18 month scheme, you’ll be welcomed into a team at Orbit where you’ll be supported by your line manager and colleagues as you learn on the job. Our Apprenticeship Programme will provide you with the opportunity to gain the skills, experience and qualifications you need to secure the job you want, whilst getting paid in full time employment. Although it is our intention to offer you a permanent role at the end of the scheme, Orbit cannot guarantee this, however, the experience and qualifications that you will have gained throughout your time with us will certainly equip you for success in securing a permanent role in your career.

 

You will also have the chance to work as a team with our other Apprentices and deliver your own project, having a real impact on the organisation. Our former Apprentices have delivered a wellbeing programme for our employees, whereas another Cohort implemented their own ideas on how we, as a business, can recruit, attract and retain the Generation Z workforce; both have proven to be a real success across the business.

 

We enable people from every background to achieve their career ambitions, giving them the support, benefits, training and environment they need to thrive at work. You may have just left school, or college, or may be coming to us later on in life, looking to re-train in a new career.

 

The Role(s)

Reporting into the Income Collections & Recovery Compliance Manager, we currently have two Apprenticeships available where you will work towards a Business Administrator Level 3 Apprenticeship. Your role will be to provide administrative support to the Income Collection & Recovery Team whilst undertaking a structured training and development programme whereby you will gain an understanding of:

  • the use of administrative systems within income recovery
  • an understanding of the processes of rent collection and court procedures
  • an understanding of Welfare Reform
  • Health and Safety in the workplace
  • an understanding of Equality and Diversity in the workplace

You will also gain experience in dealing with customers on the telephone and by email and experience in investigating queries and/or complaints.

 

What We Offer

The scheme is an 18 month placement starting in September 2021. As mentioned above, during this time you will gain a Level 3 Business Administrator Apprenticeship.


We offer an excellent flexible benefits package including private medical insurance, discounted dental insurance, gym membership, generous holiday entitlement (starting at 27 days plus bank holidays) and pension scheme.

 
Can I Apply?

Entry Requirements for our Apprenticeships are as follows:

 
Our Apprenticeships are open to anyone over the age of 16.

For an Intermediate Apprenticeship you will need 5 GCSE at grades (A*-C/9-4) or equivalent - your Mathematics and English grades must ideally be a Grade C.

Orbit is an equal opportunities employer and welcomes applications from all members of the community.

 

Key dates:

Open Day: 8 June 2021

Closing date for receipt of applications: 27­­­ June 2021

Virtual interviews are to be held via Microsoft Teams on: 12 & 13 July
Start date: September 2021


You can find further information on the Orbit website - https://www.orbit.org.uk/graduate-and-apprenticeship-opportunities/apprenticeships
 
To apply, please submit your CV and a Supporting Statement which must detail why you are interested in the role and why we should consider your application to https://jobs.talent.dynamics.com/jobs/orbitgroupltd/7/300/apply