Paul Richards is our Group Customer Services Director. Paul has worked in customer-focused roles throughout his career including leading Service organisations such as The AA and Centrica. He has subsequently gained substantial experience of working within the housing and property sector. Immediately prior to joining Orbit in January 2016, Paul was Director of Customer Services for FirstPort Property Management (formally Peverel). He has also worked as an Executive Director at Housing21 and as a Non-Executive Board Member for 6,000 home Merlin Housing Association where he chaired Merlin Works, its in-house repairs and maintenance contractor.
Paul has a history of achieving successful commercial results and customer excellence in both private and public sector organisations. At Orbit he is responsible for all maintenance and core landlord operations as well as championing the delivery of great customer service.