Coronavirus Update

We continue to focus on the priorities of customer safety, protecting employees and business resilience. Please read here for our latest position. For customer information, please visit our dedicated coronavirus webpage.

A national influencer

We campaign nationally in the best interests of our customers.

From influencing national policy relating to energy efficiency and raising the profile of shared ownership as a mainstream housing tenure, to improving policy and practice around welfare and child poverty through our Happy, Healthy Starts campaign. We work closely with Government and stakeholders to improve the lives of our customers and communities.

Debt advice that pays

Orbit provides free and confidential debt advice available to every customer. We are the first housing association to partner with PayPlan to provide a telephone and online service. We know the engagement rate is high, as is customer satisfaction. But how do know it is worth the investment in terms of outcomes?

We have carried out a randomised controlled trial (RCT) on the service, as well as measuring the customer and business outcomes. The results demonstrate that debt advice does pay and our finding are invaluable reading for the sector.

Click the button below to read the debt advice does pay report.

Read Orbit’s report on using an RCT here

A better employment offer

Orbit provides an employment support offer available to all of our customers as well as to the wider community. Despite a strong performance to date we recognise that the world of work is changing and will continue to change rapidly. We, and the wider employment support sector, will have to adapt to become fit for the future.

That is why we commissioned the Learning & Work Institute to undertake comprehensive research into how the world of work will be changing and what this means for us, and the wider sector, as a provider of employment support services that are fit for the future.

Click the button below to read the full report.

Read Orbit’s foreword to the report

Happy, Healthy Starts

In 2018 we launched our Happy, Healthy Starts campaign in conjunction with Child Poverty Action Group (CPAG) to identify practical ways for landlords to help tackle poverty for young people.

We provide homes to over 16,000 people under the age of 16, of which an estimated 4,000 are growing up in a low income household.

Through working with children and parents living in our homes, we identified a number of simple practical changes housing providers can make to improve the lives of young people. We also worked with government to advise them on improvements that they could make to the administration of Universal Credit and reduce hardship for many, thousands of families.

Read the full report

Warm Homes, Better Lives

In 2016, we launched our ‘Warm Homes, Better Lives’ report in partnership with the Chartered Institute of Housing (CIH) to outline key recommendations for government in tackling fuel poverty and energy efficiency of the country’s housing stock.

Across England, there are 2.3million households living in fuel poverty, 10.4% of all households. 

At its core, fuel poverty is a cost of living issue, with many families having to choose between heating their home and feeding their family.

The report sets out how government, together with housing, health and third sector partners, can take a comprehensive approach to tackling fuel poverty and ensure that all homes reach Energy Band C by 2030.

Read the full report